Missed call text back FAQs
How ReplyFast works, what it costs and how to get set up. If your question isn’t here, email support@getreplyfast.co.uk.
Missed call text back questions
Do I have to change my phone number?
No. You keep your number. Calls you don’t answer are forwarded to your ReplyFast number, which texts the caller back.
How do I get started?
Sign up with your business details and confirm your email address. Then start your 7-day free trial at checkout. Your ReplyFast number appears in your dashboard, and you turn on forwarding with one tap.
Which phones does it work with?
Any UK mobile that supports call forwarding codes, which includes EE, O2, Vodafone, Three and most of the networks that use them. Landline providers can usually divert calls on no reply. See how to forward missed calls.
What about my voicemail?
Calls you don’t answer go to ReplyFast instead of voicemail. The caller hears a short message saying you’ll text them, then gets the text a few seconds later. Plenty of people hang up rather than leave a voicemail, so a text gives them an easier way to get in touch.
How do I switch it off?
Dial ##61# on your mobile to stop forwarding unanswered calls. Your phone then works exactly as it did before.
What does the text say?
It says sorry for missing the call, gives your business name and asks the caller for their postcode and what they need. Outside your working hours it tells them you’ll call first thing.
What happens when a caller replies?
Their reply is forwarded to your mobile as a text, with their number, so you can call them back when you’re free. If it mentions something urgent, like a leak, no heating, no power or a lockout, the text starts with URGENT.
Can I set my own opening hours?
Yes. Choose the days and times you’re open in your dashboard, including weekends, evenings or 24/7. Callers outside your hours are told you’re closed and will call first thing.
Will a caller get lots of texts if they ring more than once?
No. Someone who rings several times in a row gets one text.
What if someone doesn’t want texts?
They can reply STOP and won’t be texted from your ReplyFast number again.
How much does it cost?
Standard is £29 a month after a 7-day free trial. A card is needed to start the trial. There’s no contract and no setup fee. ReplyFast Pro, with an AI voice receptionist, is coming soon at £69 a month. It isn’t available to buy yet, but you can register your interest.
Is there a limit on texts?
Up to 300 texts a month are included. That covers text-backs, urgent alerts and forwarded replies, which is plenty for most trades. If you reach it, new callers aren’t texted until the next month but every lead is still recorded, and we’ll get in touch before you hit the limit.
How do I cancel?
Use the Manage billing link in your dashboard. You can cancel any time and keep the service until the end of the period you’ve paid for.
Is it legal to text people who called me?
Yes. A reply to someone who has just called you is a service message, not marketing, and every text includes an opt-out.
What happens to my customers’ data?
It’s stored in the EU and never sold. See our privacy notice for the details.
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