Missed call text templates for UK trades

These are the texts ReplyFast actually sends. Every message uses your business name and includes an opt-out. Examples below use made-up business names.

Standard text-back during working hours

When you miss a call and you’re open, the caller gets:

Hi, sorry we missed your call. This is Hayes Plumbing & Heating. We’ll get back to you shortly. Reply with your postcode and what you need and we can help faster. Reply STOP to opt out.

Outside working hours

Hi, sorry we missed your call. This is Hayes Plumbing & Heating. We’re closed right now but will call you first thing. Reply with your postcode and what you need. Reply STOP to opt out.

Examples by trade

The wording is the same pattern for every trade. Only your business name changes. Here is how it looks for a few tradespeople, with a realistic caller reply and what reaches your phone when the job is urgent.

Plumbers

Hi, sorry we missed your call. This is Example Plumbing. We’ll get back to you shortly. Reply with your postcode and what you need and we can help faster. Reply STOP to opt out.

Caller replies: Pipe’s burst under the kitchen sink, water everywhere. I’m in N16

URGENT: Reply from 07700 900123: Pipe’s burst under the kitchen sink, water everywhere. I’m in N16

Electricians

Hi, sorry we missed your call. This is Example Electrical. We’ll get back to you shortly. Reply with your postcode and what you need and we can help faster. Reply STOP to opt out.

Caller replies: Half the house has no power and the trip switch won’t stay up. Freezer’s in the garage

URGENT: Reply from 07700 900123: Half the house has no power and the trip switch won’t stay up. Freezer’s in the garage

Builders

Hi, sorry we missed your call. This is Example Builders. We’ll get back to you shortly. Reply with your postcode and what you need and we can help faster. Reply STOP to opt out.

Caller replies: Looking for a quote on a rear extension in BR3. Can you call me this week?

That reply is forwarded without the URGENT label, because it is a routine quote.

Locksmiths

Hi, sorry we missed your call. This is Example Locksmiths. We’ll get back to you shortly. Reply with your postcode and what you need and we can help faster. Reply STOP to opt out.

Caller replies: Locked out of my flat, keys are inside. I’m outside now in E8

URGENT: Reply from 07700 900123: Locked out of my flat, keys are inside. I’m outside now in E8

Smell of gas

If someone mentions a smell of gas, the first reply they get tells them to leave the property and call the National Gas Emergency line on 0800 111 999. That wording is fixed for safety.

See it for your trade

Each trade page shows the same live wording in a phone mock-up. Browse plumbers, electricians, builders and the other trades, or read how missed call auto reply works end to end.